What’s the best online course you’ve ever taken?

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Actually there are two. These were both on an internal training platform in an earlier job I had.

One was “How to handle and de-escalate interactions with customers”, which covered methods of calming and attempting to de-escalate angry customers (I used to work directly customer-facing so this was a regular occurrence)

Another was a training going through an internal, in-house system the company used. The trainer was the actual dev who wrote the system, and you could tell he had done teaching or training before. He never assumed we knew anything (and for most of us, we were the equivalent of 5 year olds in tech). He explained everything simply and without using any excessive jargon and I came out actually feeling like I had learnt something.